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Course Outline

Management 509 - Operations Management

     Welcome to Operations Management! This field of study has applications in every area of business, especially accounting, finance, and marketing. My overall objective for you is that you will apply at least three of the course topics in the first three years after graduation and significantly advance your career because of these applications.  To do this, you must study the assigned material before class, until the concepts are familiar to you. As a result, we can have meaningful discussions in class about how to apply the topics.

  1. Text
    Operations Management: Quality and Competitiveness in a Global Environment,
    fifth Edition, Roberta S. Russell and Bernard W. Taylor, John Wiley & Sons, 2006, ISBN 0-471-69209-3.
  2. Topic Sequence
    Part I - Designing a Productive System
        Chapter 1 - Operations and Competitiveness
        Chapter 2 - Operations Strategy
        Chapter 3
    - Quality Management
        Chapter 4 - Statistical Process Control
        Chapter 5 - Products and Services
        Chapter 6 - Processes and Technologies
        Chapter 7 - Facilities
        Chapter 8 - Human Resources 
        Chapter 9 - Project Management
    Part II - Operating a Productive System
        Chapter 10 - Supply Chain Management
        Chapter 11 - Forecasting (no formal discussion, covered in Eco/Fin)  
        Chapter 12 - Inventory Management
        Chapter 13 - Aggregate Planning
        Chapter 16 - Scheduling  
        Chapter 17 - Waiting Line Analysis for Service Improvement
        Chapter 14 - Resource Planning (No quantitative homework) 
        Chapter 15 - Lean Production - Just-In-Time Systems (No quantitative homework) 
  3. Grade
    1. 20% - Midterm Exam
    2. 30% - Final Exam
    3. 10% - Application of Operations Management Presentation
    4. 20% - Written Homework 
      Application of OM Draft - 4%,    Application of OM Written - 10%,    HW Set I - 3%,    HW Set II - 3%
    5. 10% - Presentation of Homework Exercises - This grade is based on having an honest written attempt at the solution and volunteering to present.  See Set I for details.
               First Half Presentation of Homework Exercises (from start to Midterm) - 5%.
               Second Half Presentation of Homework Exercises (from Midterm to Final) - 5%.
    6. 10% - Class Participation - subjective evaluation of your contribution to the class.  On the positive side, volunteering Class Participation Action Items (CPAI), is highly encouraged.  Click here for details While there is no magic formula to determine your Class Participation grade, some typical scenarios for each half of the semester are:
                20% - attend every class, submit no CPAIs,
                60% - attend every class, submit all requested CPAIs, but never volunteer,
               100% - attend every class, submit all requested CPAIs, volunteer for all CPAIs, and actively participate thru out the marking period.
      On the negative side, engaging in (perceived) private conversations during class is penalized 20% for each occurrence. 
      First Half Participation (from start to Midterm) - 5%.        Second Half Participation (from Midterm to Final) - 5%.

    As a personal note, now that this outline is on the Internet, I would like to add that, for the vast majority of my classes, the students behave in a very professional manner and we all learn a great deal in class as a result. However, in a small number of classes, there are a few students who do not realize how disruptive private conversations are to the learning process. Explaining it rationally works for some students. For others, the only motivator is a penalty to their grade. At first, this seemed very childish to me, but it was the only method that worked with these very few immature students. If you are a mature current St. John's student, please disregard these comments about childish penalties. I dislike them even more than you. I wish to concentrate on the positive aspects of learning. If you are a prospective St. John's student, please don't be concerned about a childish learning environment. Most St. John's students and classes are positive and productive. A similar comment is also appropriate for the homework penalties.  Click here to download an Excel worksheet to compute your grade.

  4. Contact Information
    Office: Room 404 Bent Hall
    Office Hours: Tuesday, Thursday 9:30-10:30 AM; Monday 5:30-6:30 PM; Other times - by appointment.
    Phone: (718) 990-6476 or 990-7404
    E-mail:  Include "Mgt 509" and your name in the Subject Line.
  5. RequirementsBook.gif (1781 bytes)
    1. Class Discussions
      1. Objectives
        1. To clarify concepts of operations management
        2. To reinforce the wide applicability of operations management.
      2. Procedure
        1. Print a copy of my Chapter Outline available on the Internet at
        2. Read the assigned chapter before class, using my Chapter Outline as a guide.
        3. Think about how you could apply the material.
        4. Bring the assigned Chapter Outlines and textbook to class.
        5. Participate in class discussions. Feel free to ask questions and hypothesize new ideas (The Internet is revolutionizing how we produce goods and services). You'll learn faster and it will be more enjoyable for everyone involved.
        6. Please remember that AACSB (Association to Advance Collegiate Schools of Business) recommends that you spend 2 hours outside of class studying for every hour in class.
    2. Application of Operations Management
      1. Objective - to reinforce the wide applicability of operations management.
      2. Click here for details.
    3. Assigned Homework Exercises
      1. Objective - to reinforce the important quantitative methods covered in class.
      2. Verbal Presentations - students will present material as assigned.
      3. Written Homework - Due Dates: Set I - session of midterm; Set II - three sessions before final exam. 
  6. Calendar - click here for Course Calendar
                (This page was last edited on September 25, 2006.)